The Service Providers

The Service Providers

₨ 89

SKU: 9780230582675

The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.

Key Features

  • Pages: 246
  • Publication date: 2008-04-17
  • Language: EN

Imported by ISBN.

Author

D. Yagil
Publisher

Springer

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